STORE POLICY

Business Hours
Monday through Friday: 9am to 5pm EST
Closed on weekends and holidays

Questions or Concerns
If you have any questions or run into trouble with your order, please contact me at cecilia.sebastianpaperco@gmail.com. I'm always available for support and do my best to respond within 24 hours during business hours.

 

Payments

We accept all major credit cards and PayPal.

 

Digital Downloads and Delivery Policy

Instant download DIY templates - Your files will be available to download once payment is confirmed.

Made to Order templates - After your order is placed you will receive an email confirming your purchase. You will receive your customized template via email within 2 business days. Your Made or Order template order includes one round of edits, additional edits will incur an additional fee, unless edits are due to designer error.

Returns & Exchanges

Due to the digital nature of our products, we don't accept returns or cancellations. Even though digital products can't be physically returned, we're more than happy to accept exchanges if you think another template might work better. 

 

Made to Order Templates are not refundable, but we will exchange them for a comparable template.

LIMIT 1 EXCHANGE PER CUSTOMER.

 

Please contact me if you have any problems with your order. I very happy to help troubleshoot any issues you might be having with your template.

Terms of Use

All digital files and designs are for personal use only. You cannot sell or reproduce these designs. It is a strict violation of copyright law to duplicate our designs in any way without our permission.